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WordPress
Support Plans

 

Get Us On Your Team

Select one of our WordPress support plans and sign up now. In a matter of days, you’ll have a thorough, personalized Site Audit Report, high priority maintenance will be done, and your site will be migrated seamlessly for you to the best managed WordPress hosting available.

* Managed website hosting provided by WPEngine with free migration (up to 5 gb).

** Plugin and theme support includes software updates, quality assurance checks, and premium license review/renewal. 

Frequently Asked Questions

Common Pre-Sale Questions

Does my site need to be on WordPress?

Yes, RadiateWP specializes in WordPress Maintenance and Support so we only service sites using WordPress. 

What is involved with the Site Audit.

Our site audit is a comprehensive review of your site looking at a number of categories such as user experience, performance, and security. Once completed, you will have a list of actionable items that will improve your website. You can read more about our site audits. 

Do I need Support blocks?

We recommend that websites on the “Starter Plan” purchase a 5-hour support block to address any support issues that arise with your site. The support block does not expire. Websites on the “Premium” plan may purchase support blocks should they need more than their 2 hours of support included with the plan. 

Do I have to host my site with RadiateWP's servers?

Websites on the Premium and Unlimited plan can host their site elsewhere. However, it is important to note that working on a different platform may take additional support time if that host does not have the necessary tools for backup, and staging environments.

Do I need to sign a contract?

There is no contract, but you can read more about our service agreement. For websites that are on monthly billing, we require 30 days’ notice for cancellation. For websites on annual billing, we require a 30-day notice prior to the end of your annual term. 

Support Blocks

In addition to support hours that may be available with the above plans, we offer support blocks. When purchased in increments of 5 and 10, there is a savings on the per/hour rate. 

How does this work?

Learn more about how these WordPress support plans can help you. 

Can we schdule a call?

Absolutely, our team would love to talk with you. A link to our calendar is below.