Frequently Asked Questions

Registration and Onboarding

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Maintenance and Support

What if a plugin update breaks my site?

Occasionally, a plugin update will have a conflict with some other code or plugin on your site, and something breaks. We test your site after each update, and will immediately troubleshoot any conflicts. If they cannot be resolved in 10 minutes, we will “rollback” to the prior version of the plugin so that your live site is not affected.

Do I get support for my website?

RadiateWP offers 3 different monthly plans that range in price and benefits. The “Starter Plan” does not have any support hours included so any amount of support done on the website is purchased through a support block. Both the “Professional” and “Premium” plans include monthly support. You can view the breakdown of the different plans on the Pricing Page.

Plans and Pricing

How do I know what is being done to my site?

As we get to know your site, we are creating documentation and recording information that will help us create a plan to maintain your site based on the specific needs and functionality of your site. These assessments, plus most of your standard site updates will be conducted in the background throughout the month. You will receive a report shortly after the end of every month that will outline all maintenance updates and support logs detailing the work done on your site.

How quickly will I hear back on a support request?

For non-emergency requests, you’ll have a personal response via email or phone within 6 business hours, usually same-day. Non-emergency requests that fall within Service Plan coverage will be completed within 5 business days, though oftentimes much faster.

What if I have a website emergency?

An emergency is defined as follows: A website hosted and supported by a RadiateWP Service Plan has been unreachable or significantly impaired for more than 10 minutes, and the service interruption is causing hardship to your organization.

Is there a place for frequently asked support questions that may have already been asked??

You can find many support documents in our help center. Feel free to search through these documents, and of course, contact us if you have questions that are not covered.

Help Center

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Sign up for one of our management or growth plans and put your mind at ease. Plans start at $199 per month and include premium website hosting.

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Don’t Wanna take Our Word For It? Here’s what our Clients Say:


“You have made my life so much easier. If there is one thing I NEVER worry about anymore, it’s crashing my website, getting server errors, and not knowing what to do about glitches. I remember wondering if paying more for managed hosting and support was going to be worth it. Well, it’s been worth it x10.”
Jennifer L.,
Founder and Owner
“When the going gets tough (and it will), they will keep you operational with little to no downtime. RadiateWP makes this kind of worry a thing of the past.”
Bill B.

“RadiateWP has provided great one-on-one support and training, and the security and maintenance gives us peace of mind.”
The Hopi Tribe