What is the difference between Maintenance and Support?
Maintenance includes all of the standard maintenance that happens on your website, like the update of WordPress core software, themes, and plugins. Support is an additional action that is required outside of our standard maintenance. If you need to add content to a page or change content on a page, this is considered support. If you would like advice and consultation regarding an issue with your site, this would also be considered support. Occasionally, we will have situations in which a standard maintenance task (like updating a plugin) will cause the site to break. This will trigger a support ticket requiring us to go in and provide additional support to correct the issue.