Our core services are all about removing burdens from you, the site owner, and giving you peace of mind.
Every plan includes:
PHONE & EMAIL SUPPORT
Your personal WordPress specialist will get to know you and your site and be on call to support you with ongoing training, troubleshooting, and small development tasks. (support hours vary according to the support plan)
Learn more about our outstanding WordPress support services.
Our initial and annual site audits reveal numerous opportunities to improve security, site speed and usability on your site. A professional WordPress developer examines your site’s code, configuration, plugins, and user experience, comparing each of these to best practices. After reviewing your Site Audit & Recommendations Report, the developer requests your approval to initiate the top priority recommendations, and BONUS —Most common recommendations are FREE, covered by your plan.
We monitor site speed and response-time, and work to improve it steadily over time. The latest cloud and server caching techniques are employed, so you never have to mess with a caching plugin again.
We take prevention seriously and stay up-to-date on the latest trends so you don’t have to. And because hackers never sleep, we continuously monitor your site, block malicious traffic, and shore up security holes.
Backups are created daily and stored off-site. It’s the only way to be sure you can get back online quickly in case of a malware attack or other catastrophes.
WORDPRESS, THEME & PLUGIN UPDATES
RadiateWP’s core maintenance services are designed to keep your site running 24/7. WordPress, themes, and plugins will be updated as needed, and plugin conflicts will be resolved for you, so you never have to worry. Premium plugins and theme frameworks are supported in the Pro and Premium plans, and many premium license fees are included at no additional cost.
All incoming clients get the royal treatment with our zero-downtime migration* We take care of every aspect of moving your site to it’s new home at WP Engine.
*In most cases we complete the migration with no downtime. If we anticipate minimal downtime with your migration, we’ll keep you apprised and coordinate with you if needed.
We believe that where you host makes a difference, so we include high-performance hosting with WP Engine in every plan. WP Engine, the leader in managed WordPress hosting, helps us help you with air-tight security and the fastest WordPress servers around.
MALWARE MONITORING AND REMOVAL
Malware monitoring is also included in every plan, and in the rare case where a hacker gets through, we coordinate cleanup efforts at no additional cost.