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How Our Maintenance and Support Plans Work

On call support at every stage

WEEK 1

CHOOSE A PLAN

The RadiateWP Plan Picker can help you choose the right plan and take you through the quick sign up process. When you’re ready, your credit card will be charged monthly and you can cancel at any time.

SITE REVIEW

Our WordPress experts get to know your web site right away, so we can take the best possible care of it. We’ll prepare a Site Review & Recommendations Report for you to reveal the current state of your site and priorities for improvement in the following areas:

  • Security
  • Performance
  • Theme
  • Plugins
  • Mobile
  • User Experience

WEEK 2

PRIORITY MAINTENANCE

After you review and approve the Site Audit & Recommendations, we get your site up-to-date with the latest version of WordPress and plugin updates. We also address any Priority 1 concerns raised in the site audit report. Lower priority concerns can be addressed in the following weeks or months.

MIGRATION

We are proud to host our clients with WP Engine, the leader in managed WordPress hosting. We take care of everything — we’ll migrate the site for you, set up your SSL (if applicable), and update your DNS records.

WEEK 3

START CORE SERVICES AND SUPPORT

Now your account is set up to start daily backups, weekly WordPress and plugin maintenance, and security monitoring. Plus, our WordPress specialists are now on call to support you with ongoing training, troubleshooting, and small development tasks. Some common requests include:

  • Install and configure a new social share plugin
  • Fix your broken Twitter widget
  • Create a simple new slide graphic for your home page slider
  • Replace Contact Form 7 with Gravity Forms
  • Troubleshoot & reduce excessive comment spam
  • Install a new favicon

Our Signature Process

WordPress Maintenance Plans

RadiateWP's SOP Process assures that your site is safe and secure.

S

Secure - The first thing we do is make sure the site is safe and stable on reliable hosting.

O

Optimize - Once secure; we run various speed tests to look at speed performance and ways to optimize for speed.

P

Perform -  Work to make your site perform better, getting you more traffic and conversions..

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Pssst...

It's not a coincidence that we named our proven process SOP (commonly known as "Standard Operating Procedures").

You see, here at RadiateWP, we firmly believe in creating and documenting technology processes. You will find that our help documents down to our email system are part of a process that allows us to record and document our systems giving you peace of mind that your website is handled thoughtfully and professionally.