WANTED: WORDPRESS WEBSITE SUPPORT POSITION

With a development background and strong troubleshooting skills, gravity forms, and WooCommerce knowledge.

THE OPPORTUNITY

RadiateWP is a service owned by FreeUp Web Studio, LLC that provides maintenance and support for WordPress websites. As the primary support member, you would be in charge of monitoring the support board and responding to tickets as well as elevating tickets to a developer when needed. This person will have direct contact with clients and will also conduct quality audits of websites to assess performance and make suggestions for ongoing improvement.

A GOOD FIT

  • We are looking for people who are:
    Happy: We look for people who are happy and enjoyable to work with. Our goal is for this work to supplement the happiness in your life, not take away from it.
  • Service Minded: We like to always think of how we can be helpful to others. This includes co-workers and fellow WordPress community members as well as clients.
  • Inquisitive and Self-directed: We are looking for someone who is not afraid to learn something new. We love to see our contractors looking and embracing new learning opportunities.
  • Accountable: We need our contractors to be accountable to our clients as well as to RadiateWP/Tech Tools for delivering quality work in an efficient manner.
  • Flexible: This position is great for a freelancer who is looking to supplement their business with part-time income.

OUR VALUES

RadiateWP is a web service supported by people with lives, love, and passion. As a result, we value:
Great Customer Service: Our customers deserve the best that we have to offer.
Communication: Communication is key when working to meet client’s needs and expectations.
Accountability and Hard Work: Hard work and being dependable are tops in our books for people who work with RadiateWP.

  • Family: Our lives do not revolve around work. We do not fit family around work. It is quite the opposite. We work hard, but recognize that family comes first.
  • Health: Healthy living and a happy and healthy lifestyle are important cornerstones of success.
    Logistics
  • Work from home or from anywhere in the world.
  • Contract position. Hours will be between 20 to 25 hours per week with the possibility of growth.

This position offers flexibility, however it is important that 3 to 4 hours of every day be spent during normal daytime work hours to allow for the response to client needs. While this position is not an “on-call” position, it requires the ability to take action (even if it is a brief response) on a new support ticket within 2 to 4 hours during business hours.
Job Responsibilities

As a Support Professional, you will serve as the primary contact for clients regarding their website needs. Your organization and oversight of each project will be crucial to the project’s success. You will be in charge of:

  • Managing support tickets in a reasonable amount of time with a level of professionalism that conveys our continual concern for the client and their business.
    Support tickets can lead into “mini-projects” and you will be in charge of managing these projects as they come along.
  • Manage the ongoing maintenance updates of all sites on a set schedule.
    Manage collection of content, website assets and communication with the client.
    Meeting prep, agenda, and follow-up as needed.
  • Review all support tickets in the support queue daily with the goal of closing tickets when possible.

Soft Skills

  • Strong communication and/or experience working as part of a remote team
  • Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines

Requirements

  • Availability to communicate and conduct meetings with clients during a time convenient for the client (most often during daytime hours)
  • Advanced WordPress Knowledge
  • Familiarity in working with Staging and Production Environments
  • A strong knowledge of Gravity Forms
  • A solid understanding of Custom Post Types
  • Ability and experience working with WooCommerce.
  • General knowledge of ecommerce for WordPress.
  • Ability to systematically and effectively troubleshoot site issues.

Additional Experience a Plus

  • Experience with Asana Project Management Tool
  • Experience using Help Scout

Perks

  • As a contractor you have great flexibility to determine your own schedule. We respect that and encourage our contractors to work in a way that suits their lifestyle, while also producing results.
  • We pay contractors weekly. You can count on being paid, there is no sending invoices and waiting 30 days for payment.
  • We believe in learning and growing professionally as well as personally.

Compensation

Rate – The hourly rate for 20 to 25 hours is $25 – $45 depending on skills and experience.
Applying

  • You should apply using the form below. BEFORE APPLYING, please read this job post carefully to make sure this is a fit for you.

Please apply via our application form. Make sure to include the following:

  • A quick and personal intro
  • Briefly describe your experience
  • Briefly describe your communication style.
  • Please include a couple of references

WE LOOK FORWARD TO HEARING FROM YOU!

Join The Team - Advanced WordPress User

  • Tell us about yourself. (max 1,000 characters)
  • (max 2000 characters)
  • WordPress Maintenance and Support

    This position requires providing maintenance and support to clients and their websites. We use a support ticket system that requires positive and professional interaction with clients.
  • Extremely ProficientProficientOccasional UseRarely Use StagingNever Use Staging
  • What staging and development tools have you used? Any specific services or hosts that you are familiar with regarding staging environments?
  • Gravity Forms Experience

    We love Gravity Forms! Carl and all of the awesome people at Rocketgenius are rock stars and we use Gravity Forms for many different things on our sites besides simple gravity forms. Because of this, we are looking for an advanced user of WordPress with a strong familiarity with Gravity Forms.
  • ExpertVery FamiliarFamiliarUsed OccasionallyUsed OnceCompletely Unfamiliar
    Overall Gravity Forms Plugin
    Use of Conditional Logic
    Confirmation and Notifications
    Form Customization
    Gravity Forms API
  • ExpertVery FamiliarFamiliarUsed OccasionallyUsed OnceCompletely Unfamiliar
    Email integration (Mailchimp, Constant Contact, etc)
    Stripe
    Authorize.net
    Paypal
    Coupons
    Signature
    User Registration
  • ExpertVery FamiliarFamiliarUsed OccasionallyUsed OnceCompletely Unfamiliar
    Gravity View
    Gravity Flow
    Gravity Perks/Wiz
  • (max 500 characters)
  • ExpertVery FamiliarFamiliarUsed OccasionallyUsed OnceCompletely Unfamiliar
  • ExpertVery FamiliarFamiliarUsed OccasionallyUsed OnceCompletely Unfamiliar
  • Reference NameCompanyEmailPhone 
  • This field is for validation purposes and should be left unchanged.