“Support” Plan

You have chosen one of our featured plans, the “Support” Plan. This plan takes all of the benefits of the “Grow” Plan and includes 1 hour a month of hands-on site support from our team. This support covers situations like: issues the site may experience that would otherwise require purchase of support hours to fix, ongoing site review to look for and implement opportunities for improvement, and/or work on longer-term strategy tasks based on your requests. These are your hours and we will work with you to develop a plan that meets your most pressing needs. This plan is perfect for clients who are invested in elevating their web presence to the next level for profitability, user experience, and reach.

What’s included?

  • Plugin licenses – we pay for your plugin licenses.
  • Automated Plugin Updates, Hosting, Single Domain SSL Certificate
  • Backups, Security Monitoring, and Malware Removal
  • Dashboard Video Tutorials
  • Annual Site Audit and consultation
  • Site audit report with a list of recommendations for site improvements
  • Fathom Analytics or support for Google analytics upon request
  • Privacy Policy and Cookie Generator (if needed)
  • Premium SEO Plugin
  • One hour of support every month (does not accumulate)

What if I need more help?

No problem! We are always here to help. We offer prepaid support blocks that you can purchase and these support blocks do not expire. These support blocks can be treated like a “savings account” that you can dip into if you ever find yourself needing extra time one month. You can save money by buying in blocks of 5 or 10 hours as the price per hour is discounted. We will always use the hours included with your monthly plan before using your support block hours.

Purchase Support

What do I do next?

One of our team members will be in contact with you shortly. So relax, because you have us on your team now.

Questions?

Managing a website is a lot! We never want your questions to go unanswered. To help with this, we have a special email address just for our clients that is monitored by our entire team. If you have any questions at all, please email us at help@radiatewp.com. (And don’t forget the wp. Unfortunately, we do not own the address radiate.com)